Refund & Cancellation Policy

Effective Date: September 26, 2026

This Refund & Cancellation Policy applies to services purchased from Globus MB LLC, doing business as Globus Agency (“Globus Agency,” “we,” “us,” or “our”).

Please review this policy before purchasing our services.

1. Subscription Cancellation

Customers may cancel a recurring subscription at any time by contacting us at:

[email protected]

To prevent the next recurring charge, your cancellation request must be received before your next scheduled billing date.

Once a subscription is canceled, you will not be charged for subsequent billing periods.

Unless otherwise stated in a separate written agreement, you will continue to have access to services already paid for through the end of your current billing period.

2. Refund Eligibility

Because Globus Agency provides digital and service-based work and may begin performing services shortly after payment, payments are generally non-refundable once work has begun.

However, we may provide a full or partial refund in circumstances including:

You were charged more than once for the same transaction due to a billing error.

You were charged after properly canceling your subscription before the applicable renewal date.

Globus Agency is unable to provide the service you purchased and no reasonable alternative can be provided.

A refund is otherwise required by applicable law.

Refund requests based solely on a change of mind after services have begun are generally not eligible for a refund.

Nothing in this policy limits any refund or cancellation rights that cannot legally be waived.

3. Requesting a Refund

To request a refund, contact:

[email protected]

Please include:

Your name

Business name

Email address used for the purchase

Date and amount of the transaction

Reason for requesting the refund

We may request additional information reasonably necessary to locate and review the transaction.

4. Refund Review

Refund requests will be reviewed individually based on the circumstances of the transaction and services provided.

We will communicate whether the request has been approved or denied after reviewing the relevant information.

5. Approved Refunds

If a refund is approved, it will generally be returned to the original payment method used for the transaction.

After we issue a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment processor.

6. Recurring Payments

Purchasing a recurring subscription authorizes Globus Agency and its payment processing providers to charge the applicable subscription fee at each billing interval until cancellation.

Cancellation prevents future subscription renewals but does not automatically refund charges for services already purchased or provided.

7. Charge Disputes

If you believe you were charged incorrectly, please contact us first at [email protected] so that we can investigate and attempt to resolve the issue.

8. Contact Us

Questions about cancellations or refunds can be directed to:

Globus MB LLC
Doing Business As: Globus Agency
1503 Howell St
Missoula, MT 59802
United States

Phone: (520) 730-7173
Email: [email protected]